HOW TO & TIPS

PAY: MOBILE WITH H-WASH APP

REQUIREMENTS:

  • A method of payment to add funds to the app. This can be a credit or debit card, Apple/Google Pay, or prepaid AMEX, Visa, or MasterCard.
  • A smartphone or tablet (i.e. iPad, Chrome Tablet, etc.).
  • Ensure Bluetooth, Location Services and GPS on your device are turned ON.
  • Ensure the device is connected to Wi-Fi or a data plan.
  • Machine must be equipped with the H-Wash Mobile payment option.

DOWNLOAD APP

  1. DOWNLOAD H-WASH MOBILE APP. H-Wash App
    • Using the H-Wash Mobile app provides a fast, simple and secure way to pay for your laundry services.
    • The H-Wash Mobile app is available to download free of charge from the App Store or Google Play.

ADD FUNDS

  1. ADD FUNDS.
    • From the home screen of the H-Wash app, select "Add Funds."
  2. SELECT AMOUNT.
    • Select an amount you’d like to add or enter an amount and select "Submit."
  3. CONFIRM AMOUNT.
    • The app will allow you to confirm the amount selected/entered. Review and select "Confirm."
  4. REGISTER CREDIT CARD, IF NECESSARY.
    • If a card hasn’t been used before, you’ll need to select “Register Credit Card” to add your card.
  5. ENTER CARD DETAILS.
    • Enter your card details and select “Add Card.”
  6. COMPLETE YOUR TRANSACTION.
    • Select “Confirm” to complete your transaction.

START A MACHINE

  1. LAUNCH THE H-WASH MOBILE APP.
    • Once logged in, you will see your balance, have the ability to start a machine by entering the machine number and you can view your current active cycles.
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    • Ensure Bluetooth is ON and there is an internet connection. If machines do not display, refer to our Troubleshooting Guide.

  2. ENTER YOUR MACHINE NUMBER.
    • From the home screen of the H-Wash app, select the “Orange Button” to enter your machine number. Machine numbers can be found on the blue stickers located on the machines. Display Machine Number Display Machine Number
    • Type in the number (1,2,3,12, etc.) of the machine you desire to use and select “OK.”
  3. SELECT CYCLE.
    • Select your desired cycle on the machine’s display.
  4. PLACE CLOTHES INTO THE MACHINE.
  5. ADD DETERGENT OR PRODUCTS, AS NEEDED.
  6. CONFIRM THE PRICE.
    • The app will ask to confirm the price of your selections. Select “Accept” if accurate.
  7. PRESS START.
    • On the machine, ensure the desired cycle is selected and press “Start,” if necessary.

TO ADD TIME

  1. TO EXTEND THE WASH TIME.
    • To add time to a machine, click the “Orange Button” on the home page while the machine is running and enter the machine number. Machine numbers can be found on the blue stickers located on the machines. Display Machine Number
  2. SELECT AMOUNT.
    • Select how much money you would like to add to the machine for top-off time and click “OK.”

HAVE AN ISSUE?

If you see an Error code displayed or have any other issue, refer to our Troubleshooting Guide.

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