What if the machine isn’t reading my H-Wash Card?
Keep card away from magnets to avoid loss of stored value.
Make sure you are setting the H-Wash Card in the laundry card holder or tray until the machine has been fully started.
What if I lose my H-Wash Card?
If you lose your H-Wash Card you will need to purchase another from the Add Value Kiosk or receive one from your property manager. Note, these cards are similar to a gift card or cash card. If the card is lost the funds cannot be retrieved.
How do I know which cycle to choose when washing or drying?
Refer to our How To & Tip Guide.
What if the kiosk didn’t load funds onto my H-Wash card?
When reloading the H-Wash Card, make sure to tap and hold the H-Wash Card to the screen after using your payment method. The screen will display a 90 second countdown and the card must be held to the screen during this countdown until the kiosk beeps to finish loading funds.
How do I redeem a value code on a kiosk?
Tap your H-Wash Card on the kiosk screen and select “Value Code.” Available value codes are visible on the screen for selection.