What if the machine isn’t reading my H-Wash Card?

Keep card away from magnets to avoid loss of stored value.

Make sure you are setting the H-Wash Card in the laundry card holder or tray until the machine has been fully started.

What if I lose my H-Wash Card?

If you lose your H-Wash Card you will need to purchase another from the Add Value Kiosk or receive one from your property manager. Note, these cards are similar to a gift card or cash card. If the card is lost the funds cannot be retrieved.

How do I know which cycle to choose when washing or drying?

Refer to our How To & Tip Guide.

What if the kiosk didn’t load funds onto my H-Wash card?

When reloading the H-Wash Card, make sure to tap and hold the H-Wash Card to the screen after using your payment method. The screen will display a 90 second countdown and the card must be held to the screen during this countdown until the kiosk beeps to finish loading funds.

How do I redeem a value code on a kiosk?

Tap your H-Wash Card on the kiosk screen and select “Value Code.” Available value codes are visible on the screen for selection.


Return to Troubleshooting or submit a Service Request.