PAYMENT: MOBILE WITH PAYRANGE APP
I don’t have a credit or debit card. How can I pay?
You can obtain a prepaid Visa or MasterCard at a grocery or convenience store and link that card to the app.
Why was my card declined?
Contact your bank directly to find out why the card has been declined.
Declines can happen for a variety of reasons, but we don’t get specific information about the decline. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. In order to avoid a decline, be sure you have a minimum of $8 available on your account for the hold period.
What if I was double charged, incorrectly charged, or charged and the machine didn’t start?
Launch the PayRange app, choose “View Transactions” from the dropdown menu, select the transaction, and click on “Report a Problem.” Write a brief description of the issue and press "Send."
What happens if I loaded too much money?
Launch the PayRange app, choose “View Transactions” from the dropdown menu, select the transaction, and click on “Report a Problem.” Write a brief description of the issue and press "Send.".
What if my balance isn’t appearing?
Please verify if you are logged into your PayRange account. If you look at the bottom of the app and see the option to Sign In or Sign Up, then you are NOT logged into your account. Select “Sign In” and log into your account the same way you created it (via Facebook, email, phone number, or Google).
If you don’t see that amount as the available balance, and you are logged into your correct account, you may need to check “User Preferences” in “Settings.” Make sure the “Default Currency” is set to “U.S. Dollars.” If you don’t see the correct information, setting the default currency for the account to USD will resolve the issue.
How can I get my balance refunded?
Launch PayRange by launching the PayRange app, select “Contact Us” from the dropdown menu, and choose the appropriate category and subcategories that best describes the issue experienced. Write a brief description of the issue and press "Send."
What if the app is displaying the machine, but I’m unable to connect?
Restart your device and try again. Ensure Bluetooth is “On” and there is a working internet connection.
What if the app says, “Searching for Machines” and can’t find them?
Restart your device and try again. Ensure your Bluetooth is “On”. Select the refresh button on the top right-hand corner of the app. Then turn Bluetooth “Off” then back “On” again. This will help reset it.
What if the app continues to say, “Machine in Use” but it is not?
- Restart your device and try again. Make sure location services and GPS on your device are both turned on.
- Ensure the machine is not being used by another customer.
- Hit the "Refresh" button on the top right corner of the app and wait a few seconds to see if the message changes.
What if “Server Unreachable” or “Authorizing” is displayed on the app?
Restart your device and try again. Ensure your internet signal (cellular or Wi-Fi) is working and not weak.
ACCOUNT LOGIN ISSUES
How do I Sign In to my account?
Signing in via email or Phone: Select “Sign In with Email”. Enter the email address and password you used when you signed up for the account.
Signing in via Google or Facebook: Select the “Google or Facebook Sign In” option which you used when signing up.
Signing in via phone: Select “Sign In with Email or Phone”. Enter your phone number and select "Sign In". You will then need to close the app and wait for a text message from PayRange. Once you receive the text message, click on the link. Depending on your phone, the link will reopen the app and log you in, or take you to the PayRange website, where you will be asked if you want to download or open the app. Select “Open” and that will reopen the app and log you in.
What if I forgot my password?
Option 1: Select “Sign In with Email or Phone” on the app. Select “Forgot Password”, enter the email address used to sign up, and then submit. A password reset link will be emailed to you if a PayRange account exists.
Option 2: Go to payrange.com, click on “Sign In”, and select “Forgot Password”.
How do I change the email linked to my PayRange account?
PayRange will need to update it for you once your account information is verified. Launch the PayRange app, select “Contact Us” from the dropdown menu, and choose the appropriate category and subcategories that best describes the issue experienced. Write a brief description of the issue and press "Send."
How do I know which cycle to choose when drying?
Refer to our How To & Tip Guide.
PROBLEM NOT SOLVED?
Return to Troubleshooting or submit a Service Request.